Ponteland 01661 822222
Wylam 01661 852515

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links on the left of this page.

Access to medical records

The practice is registered with the ICO and complies with all UK legal requirements regarding Data Protection. Any request for access to medical records by a patient, patient’s representative or ... [continue] Access to medical records

Change of address

If you change your name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you will need ... [continue] Change of address


We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager in writing or by ... [continue] Complaints

How to register

We have an open list and welcome the registration of patients living in or moving to the local area. Our Practice covers the areas around Ponteland, Darras Hall, Stamfordham and Wylam. The ... [continue] How to register

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Useful telephone numbers

Here is a list of contact telephone numbers that may be useful :- Useful Telephone Numbers

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Named Accountable GP

From 1st April 2015, all patients registered at any GP practice are required to be allocated a named accountable GP. What does ‘accountable’ mean? The named accountable GP is responsible ... [continue] Named Accountable GP

Date published: 8th October, 2014
Date last updated: 30th November, 2014