Welcome to White Medical Group

- Ponteland Primary Care Centre, Meadowfield, Ponteland, Newcastle upon Tyne, NE20 9SD

- The Surgery, Jackson Road, Wylam, Northumberland, NE41 8EL

Prescribing of Over The Counter (OTC) Medication is changing

Northumberland Clinical Commissioning Group is recommending that medications available over the counter are not usually prescribed by GPs. The recommendation is that “your NHS GP, nurse or pharmacist will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.”

Over The Counter Medications

Privacy Policy & Data Protection

We have updated our policies to comply with the new General Data Protection Regulations (GDPR).

WMG GDPR Privacy Policy (May 2018)

Appointments

We appreciate that our current waiting time for appointments is much longer than we would ideally like and would apologise for the length of time patients are having to wait.

To help alleviate the pressure on the practice there is a new service available which operates out of Corbridge Health Centre where routine appointments to see a GP or Health Care Assistant are available. These appointments are available on a weekday (Monday – Friday) between 6.30pm and 8pm and also on a Saturday between 9am – 5pm.

The current waiting time for this service is 1-2 working days and is open to all registered patients.

If you would like to book an appointment at Corbridge please contact our reception staff in the normal way.

Poster – Corbridge

Carers Northumberland

We are currently working closely with Carers Northumberland to encourage Carers to get the support they may need.

Further information is available on their website :-

www.carersnorthumberland.org.uk

Patients can contact Carers Northumberland directly or we can formally refer you to them. If you would like us to refer you them please contact us and we will arrange for this to be done.

Dr Helen Bell

White Medical Group would like to inform all our patients that Dr Bell has left the practice after working here for the past 21 years.

Dr Bell would like to thank both patients and staff for their support during her time with the practice.

Thank You Letter To Patients

Any personal messages can be left with reception staff and will be forwarded to Dr Bell.

Stamfordham Surgery Closure

Stamfordham Surgery closed on 31st March 2018. All services transferred to our Ponteland Surgery. Wylam Surgery will remain open and services will continue to be delivered from there.

Care Quality Commission (CQC)

White Medical Group was inspected by the CQC in April 2016. They awarded the practice an overall rating of ‘Good’.

For further information click here

Palliative Care / End of Life

There is now an information leaflet for patients which details the services available across West Northumberland for those needing Palliative or End of Life Care.

The leaflet is available below.

Information – Palliative Care – West Northumberland

Dementia Friendly Initiative

White Medical Group has signed up to this initiative which is being promoted by the Alzheimer’s Society. The aim is to ensure that our staff better understand Dementia and are able to provide support when needed.

Further information is available here.

The Alzheimer’s Society also provide a range of information leaflets for everyone to access which are available here.

Online Access to your Medical Record

Patients are now able to access their medical record online. This includes medications, allergies and medical conditions. To order to access this information you will need a PIN number. This is the same PIN number that gives access to online appointment booking and repeat prescription ordering. If you do not currently have a PIN number then please contact one of our surgeries to request one. (Please note that in order to access your medical record you will need to provide proof of ID before this is granted).

Friends & Family Test

Patients are invited to give feedback about the care and treatment they have received from White Medical Group. Please click on the link at the bottom of this page.

The responses we have received so far are as follows :-

Friends & Family Test (Results Dec 2017)

GP Earnings

GP Earnings 2016-17

GP Earnings 2015-16

GP Earnings 2014-15

Online appointment booking and prescription ordering

Patients can book routine GP appointment and blood tests online by clicking on the button below. This will also allow patients to order repeat prescriptions.

In order to use this service you will need to register. If you would like to register please inform one of our receptionists and we will arrange for a PIN number and details of how to access this service to be sent to you through the post.

Opening Times

Our normal opening times and clinical staff availability are listed in the attached document:-

Opening Hours & Clinical Staff Availability (Apr 2018)