Ponteland

01661 822222

Wylam

01661 852515

Welcome to White Medical Group

Coronavirus (Covid-19)

As a result of the current unprecedented Coronavirus (Covid-19) situation, we have made significant changes to our appointment system :-

1) All appointments are now via telephone where possible to minimise the direct contact between patients and clinicians. The only exceptions to this are :-

a) Where a patient needs a physical examination

b) Vaccinations, immunisations and injections

c) Blood tests

2) Please do not come into the surgery unless you have a pre-arranged face to face appointment or are coming to collect medication.

3) If you can’t get through to us by phone then routine requests can be emailed to us at norccg.wmg@nhs.net

4) Please ensure that we have your update mobile phone number as we are sending text messages where possible to keep patients up to date with what is happening.

5) Anyone booking an appointment will be asked why they need to be seen so we can screen patients for potential symptoms of coronavirus.

6) All non-urgent activity is currently suspended until further notice e.g. Minor Surgery.

The one downside of running a system of telephone consultations is that it will increase the pressure on our phone system as we only have a limited number of lines into our buildings. Therefore we would ask you to be patient when waiting to get through on the phone.

Consent Form (To Access Medical Records)

If you wish to allow third party access to your medical records then we will need this to be authorised in writing. Please complete the form below and return it to us.

WMG Consent to Access Medical Records

Appointments

We appreciate that our current waiting time for appointments is much longer than we would ideally like and would apologise for the length of time patients are having to wait.

To help alleviate the pressure on the practice there is a new service available which operates out of Corbridge Health Centre where routine appointments to see a GP or Health Care Assistant are available. These appointments are available on a weekday (Monday – Friday) between 6.30pm and 8pm and also on a Saturday between 9am – 5pm.

The current waiting time for this service is 1-2 working days and is open to all registered patients.

If you would like to book an appointment at Corbridge please contact our reception staff in the normal way.

Poster – Corbridge

Friends & Family Test

Patients are invited to give feedback about the care and treatment they have received from White Medical Group. Please click on the link at the top of this page.

Online appointment booking and prescription ordering

Patients can book routine GP appointment and blood tests online by clicking on the buttons above. This will also allow patients to order repeat prescriptions.

In order to use this service you will need to register. If you would like to register please inform one of our receptionists and we will arrange for a PIN number and details of how to access this service to be sent to you through the post.

 

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