Welcome to White Medical Group

Online Appointment Booking – New Service available for patients

For the last few years patients have been able to book appointments at Hub sites across West Northumberland outside of the normal opening times of our surgery. These were on evenings and Saturdays but could only be booked by speaking to our reception team.  These appointments can now be booked online using your NHS App login by clicking on the link below:-

https://nhs.bookings.herohealth.net/app/nhs/424

Services are available at the following sites :-

• Corbridge Health Centre
• Hexham Primary Care Centre
• Haltwhistle Health Centre
• Bellingham Surgery
• Prudhoe Medical Group

Covid Booster Vaccinations

There are currently no plans to have a covid booster clinic at our Ponteland Surgery. Instead the service for most patients in West Northumberland will be provided in Hexham. Patients will be contacted by phone or text message when they become eligible in order to book an appointment.

If patients don’t want to travel to Hexham, they can contact 119 or go the the national booking system online.

Patient Participation Group

Our Patient Participation Group which has been running for the past 10 years but one of the members has recently decided to step down. We are therefore looking to recruit a replacement.

The idea of patient participation groups is to give patients a say in how their GP practice run.

The only requirements to join the group are :-

• Your are registered with the practice
• You are able to attend a an evening meeting 4 times a year – usually on a Wednesday evening between 6-8pm
• You are willing to work with the practice and with other patients to improve services

If you are interested in joining the group then please send us an email to :- nencicb-nor.wmg@nhs.net

Repeat Prescriptions

Although we always try to process all repeat prescription requests within 3 working days, there may be occasions when it takes longer – particularly if there are queries that require further investigation. This can be for a variety of reasons but may result in prescriptions being delayed and may take an extra day to process. For this reason it is vital that patients order their prescription in plenty of time – ideally a week before it is due to factor in this possibility.

Consent Form (To Access Medical Records)

If you wish to allow third party access to your medical records then we will need this to be authorised in writing. Please complete the form below and return it to us.

WMG Consent to Access Medical Records

Friends & Family Test

Patients are invited to give feedback about the care and treatment they have received from White Medical Group. Please click on the link at the top of this page.

Online appointment booking and prescription ordering

Patients can book routine GP appointment and blood tests online by clicking on the buttons above. This will also allow patients to order repeat prescriptions.

In order to use this service you will need to register. If you would like to register please inform one of our receptionists and we will arrange for a PIN number and details of how to access this service to be sent to you through the post.